CTG will establish a Global Security Operations Centre (GSOC), providing a 24 / 7 response capability to support the in country teams to manage crisis & respond to incidents. The GSOC Analyst will monitor all incident reporting, identify trends & provide reports to CTG senior management, in country teams & flash reports to consultants. They are part of the core team responding to incidents. This is a role for someone with strong analytical & teamwork skills.

Assigned as but not limited to:

• Act as the 1st line of defence & triage for all incidents flagged to the GSOC, responding accordingly. 

• Filter & coordinate emergency medical requirements to our medical partners & follow up. 

• Monitoring of security situation in CTG’s countries of operations through the organisations network of safety & security partners.

• Targeted intelligence analysis, provide in depth analysis on specific countries upon request.

• Push our relevant alerts & intelligence through the CTG Duty of Care (DOC) app in a timely fashion.

• Provide periodic analysis & insight into CTG incidents & make clear recommendations for risk mitigation.

• Build relations with CTG’s high risk response companies.

• Support the Global Risk Manager on the enterprise security risk management cycle.

Support the functions of the GSOC:

• 24 / 7 response capability, initial call handling, triage, coordination with in country teams.

• Filter & coordinate emergency medical requirements to our medical partners & follow up. 

• Coordination with security partners.

• Action tracking & implementation in response to incidents.

• Analysis of incidents & reporting to CTG senior management, in country teams.

• Push out relevant security alerts & intelligence through the Tayo DOC app in a timely fashion, pulling in external feeds data & analysis where appropriate.

• Secretariat for crisis management meetings.

• Build & maintain CTG’s database of medical providers with key information such as geolocalisation, core specialisation, key medical personnel, contact details etc.

• Build & maintain CTG’s database of approved accommodation in key locations.

• Build air response network (for political evacuation & medical evacuation).

• Maintain global contact directory.

• Conduct after action reviews.

• Run crisis management exercises across the organisation.

• Information management, record keeping, security of information & accuracy of information in the incident management database.

• Ensure all key CTG locations have up to date risk assessments & coordinate mitigating actions & follow up.

• Medical claims handling & reporting.

• Build strong relationships with CTG regional leaders & security teams, leading regular meetings with the field security community for training & knowledge sharing.

• Seek to achieve standardisation of CTG approach to DOC through training & communication & building strong networks across CTG operations.

• Step in & deploy to new country operations (start up) where required (short term).

• Perform any other duties which may be assigned.

This role reports to the GSOC Lead.

• Advanced Degree in Political Science, International Affairs or relevant field (essential).

• Minimum of 3 years of demonstrable relevant analytical experience (essential).

• Minimum of 3 years of experience in complex or conflict afflicted environments (essential).

• Fluent in English (essential).

• Working knowledge of French or Arabic (desirable)

• Analytical skills.

• Critical thinking & problem solving.

• Decision making.

• Strong written & verbal communication.

• Knowledge & understanding of different cultures & religions.

• Teamwork.

This role has no team management responsibility.

• Applicants must be resident & / or eligible to work in South Africa.
  

• Qualified female candidates are encouraged to apply for this role.