Position details

Vacancy id VAC-6699
Job title VAC-6699 Transformation Manager
Location Dubai
Apply by 31-Jan-2022
Start date 02-Feb-2022
Number of vacancies 1
Qualification Bachelor's in Human Resources, Information Technology or related field (essential).
Sector experience Minimum of 3 year/s of demonstrable relevant Change Management experience (essential).
Minimum of 3 year/s of demonstrable relevant Process Improvement experience (essential).
Geographical experience Minimum of 3 year/s of experience in Middle East (desirable).
Languages Fluent in English (essential).

Job description

CTG overview

CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.

Overview of position

CTG is looking to hire an indivisual with strong & demostrated experience in transformation or capacity building related projects for our Dubai office. The incumbent will be working closely with multiple teams at CTG & would be required to suggest ways to improve current practises in order to streamline & build smoother processes across multiple teams in order to serve our clients & consultants better.

Role objectives
  • Develop an innovative / customer centric strategies to enhance positive client / consultants’ lifecycle experience from recruitment  to onboarding, then induction, duty of care, payroll, etc.

  • Define & drive cross functional initiatives that integrate strategy, process, technology & people further enabling an easy, integrated & intelligent experience for customers & team members.

  • Provides expertise to CS3’s projects & leads on engaging cross functional teams on process optimization opportunities (eg digital transformation, supplier / vendor payment, procurement, etc.)

  • Ensure change management plan dependencies (eg user adoption / engagement, business continuity, readiness, change risks / impact, etc.) is understood by all stakeholders / process owners & managed accordingly.

  • Build an Account Management standards through Account Management Academy, mentoring new hires, Account Management scorecard, etc.

  • Provides strategic direction & guidance to process improvements & establishing policies to improve customer satisfaction.

  • Exercise independent judgement within CTG policies to establish best practices in accomplishing work & achieving objectives.

  • Prepares & improves current reporting / analysis processes; develop new reports / dashboards to provide management insights on headcount / project trends, staff ratio, Female First, etc. & uncover areas for continuous improvements.

  • Co-creator of new digital transformation projects, developing new ideas & methods to streamline current processes.

  • Develop a culture of continuous improvement & lean thinking.

  • Establish relationship with incountry teams, understand their operations pain points & identify areas for improvement.

Project reporting

This role reports to the Global Support Team (GST) Manager.

Key competencies
  • Bachelor’s degree in Human Resources, Information Technology or related field.

  • Knowledge of Python programming language in Odoo framework is an advantage.

  • Comprehensive capabilities in MS Office (Word, Excel, PowerPoint, Outlook express) with advanced skills in MS Excel. 

  • Strong technical knowledge, prefer expertise across several areas related to this role.

  • 3+ years of experience working in a shared services environment & / or IT operations teams.

  • Strong presentation, engagement & analytical capabilities.

  • Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.

  • Experience in creative / innovative systems thinking & problem solving with a highly analytical background.

  • Effective & collaborative leadership skills with a focus on guiding diverse groups (eg cultural, geographical, functional) to achieve excellent results in shared goals.

  • Results oriented with a strong drive to accomplish objectives & meet high standards.

  • Self motivated & driven to achieve deliverables, ability to multitasks a variety of projects with significant customer impact.

  • Strong attention to detail, be able to quickly assess & act on changing priorities, inherently curious.

  • Passion for analyzing & critiquing data sets & have a high understanding of data quality.

  • Experience initiating & supporting continuous improvement activities with a ‘how-can-I-help’ attitude.

  • Excellent customer oriented & continuous improvement mindset. 

  • Ability to communicate effectively & confidently with people at all levels both internally & externally, around the world.

Team management

This role has no team management responsibility.

Further information

To be advised.