Under the overall supervision of the Senior Protection Coordinator and the direct supervision of the Program Manager (PXD), the Protection Assistant (Assessment and Referrals) supports the implementation of pre-departure activities in line with IOM procedures, contributing to the orderly and timely collection of migrants’ information before departure to facilitate their return and reintegration process afterwards.

• Receive and process referrals from multiple entry points, including consular support, detention centers, embassies, hotline, and other IOM units and receiving missions.

• Perform AVM assessments for all received and referred migrants, including collection of biodata, documentation, and protection screenings in line with established SOPs.

• Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM), based on established guidelines,and document the classification accordingly.

• Enter every assessment into MiMOSA with supporting documentation, photographs, and required country-specific forms, maintaining data accuracy standards.

• Review paperwork for single-headed families and upload all necessary documents to MiMOSA in line with internal procedures.

• Refer cases to relevant IOM units or external partners (Medical, MHPSS, Specialized Protection, Consular Support), based on identified needs and established referral pathways.

• Follow up on referred cases using MiMOSA’s reporting functions, maintaining up-to-date records and documentation.

• Arrange with the AVM unit for clearance of vulnerable cases prior to the handover of the Travel Ready cases, to support completion of the VHR process.

• Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team only once required steps have been completed.

• Conduct field missions to embassies, detention centers, and other locations as required for assessments and assistance.

• Maintain comprehensive and up-to-date case records for all assigned caseloads, completing data entry and reporting requirements in a timely manner.

• Apply protection principles, confidentiality, and dignity throughout the assessment and referral process.

• Perform other duties as assigned in line with the operational needs of the Migrant Protection Unit

Protection Officer (Mig Returns & Reintg), P3

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators – Level 1:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

This position does not have team management responsibilities

• At least an intermediate level of MS office skills;

• Good organizational skills;

• Good communication skills