• Reporting to the Support Services and Coordination Manager, the Quality & Disciplinary Investigations Officer supports operational quality across CTG’s activities in the region and serves as the focal point for disciplinary investigations across Afghanistan and the Asia region. 

• The role focuses on strengthening operational compliance, identifying quality risks, and supporting corrective actions across field operations. It also leads the documentation and coordination of disciplinary cases in the region, including fact-finding, evidence review, and escalation of complex matters in line with company policies and legal frameworks.

• This position requires strong analytical judgement, discretion, and the ability to work independently in sensitive and high-risk environments, while supporting account managers to maintain operational standards, accountability, and compliance across projects.

Operational Quality (50%)

• Conduct routine quality checks on field operations, documentation, and system entries to ensure accuracy and alignment with relevant organizational SOPs

• Verify that all operational tasks follow internal procedures, client requirements, and contractual obligations.

• Support Operations Managers and (Senior) Account Managers to ensure operational quality assurance/control tasks are completed accurately and on time.

• Support account management teams in understanding operational processes, documentation expectations, and compliance requirements 

• Perform spot checks, field visits, and data reviews to identify gaps, inconsistencies, and areas requiring operational improvement

• Ensure accurate and consistent use of CTG systems and SharePoint for documentation, tracking, approvals, and reporting.

• Monitor completeness and accuracy of consultant files, onboarding processes, and compliance with mandatory trainings

• Provide clear, actionable feedback to field teams to address identified gaps and support corrective actions when non-compliance is identified.

• Track implementation of agreed corrective actions and follow up with teams to ensure closure

• Maintain regular reporting on operational quality performance, trends, recurring issues risks, and corrective actions across accounts.

• Escalate complex, compliance, or high-risk operational quality matters to the Support Services and Coordination Manager. 

• Identify recurring operational challenges and support development of practical improvements to workflows tools, and SOPs.

• Contribute to lessons-learned exercises and share recurring operational gaps with manages to improve future delivery

Disciplinary Investigations (50%)

• Serve as the designated focal point for disciplinary investigations across Afghanistan and the Asia region. 

• Lead coordination and documentation of disciplinary cases in line with company policy and labour compliance standards.

• Conduct fact-finding interviews and evidence reviews for low-risk and medium-risk disciplinary cases while ensuring confidentiality, neutrality, and procedural fairness 

• Log and update all cases in the Disciplinary Management System (DMS) and ensure accurate recordkeeping for Afghanistan and Asia. 

• Escalate complex or high-risk cases to HQ and support the coordination process.

• Prepare quarterly case summaries including case numbers, outcomes, emerging trends, and recommendations for improvement. Provide guidance to managers on disciplinary process requirements and documentation expectations.

• Support awareness and training activities aimed at improving compliance, behaviour standards, and performance accountability.

• Identify lessons and patterns in disciplinary cases and share insights to support preventive management action and inform improved operational management practices.

The role reports to the Support Services and Coordination Manager, Asia Region.

• Bachelor’s degree in International Relations, Humanitarian Affairs, Social Sciences, or a related field (Master’s degree preferred).

• Minimum 3 years of relevant experience in quality assurance, quality control, monitoring, or compliance within field operations. Experience in disciplinary case management or employee relations, is highly desirable. Experience working with humanitarian organizations or international agencies is an asset.

• Understanding of Afghanistan labor laws, administrative processes, and local operational context. 

• Fluency in English and at least one of the two Afghanistan’s official languages: Dari or Pashto

• Experience using digital reporting systems (e.g., HRIS, document management systems, audit tracking platforms) is a must. Proficiency in excel, including pivot tables, lookups, filtering, data validation, and basic automation, is required.

• Very strong analytical skills, with the ability to interpret data, identify trends, and propose actionable improvements.

• Strong communication and documentation skills with high attention to detail and accuracy.

• Ability to work independently, manage competing priorities, and meet deadlines.

• Demonstrated integrity, confidentiality, and sound judgment.

• Willingness to travel within Asia region, including to high-risk areas based on operational needs.

This role has no team management requirements.

• Qualified female candidates are encouraged to apply.

• Please note that this role is only open to Afghanistan nationals.